ITSM / ESM

Through our partner agreement, we offer one of the best market tools, Invgate Service Desk, to provide an intuitive incident management solution by automating the workflow process under ITIL.

This is a solution based on powerful Workflows and the best of AI that facilitates agents' work by organizing their tasks based on priority and SLA compliance. This solution features customized dashboards and allows cross-analysis of more than 150 metrics to create reports tailored to each organization.

The power of this tool allows going beyond IT processes, enabling coverage of other areas of the organization, thus transforming this tool into a process manager for other areas (ESM - Enterprise Service Management). It is a solution that allows organizations to have rapid implementation without having to allocate high consulting costs and setup time.