Omnichannel

How do you communicate with your customers if some don't want to answer the phone, others don't use social media, and others only work with email?

Omnichannel is the ability to maintain conversations with your customers, users, or contacts through various channels while maintaining the person's identity throughout the conversation.

At Newba, we are experts in omnichannel solutions for Contact Centers.

We present you with a Cloud-based tool that provides you with an "all-in-one" solution, without the need for integrations of different components, but with the necessary APIs to integrate with your company's systems and the most tested and sold CRMs in the market.